These Kits give you Fresh Drinking Water for Survival Situations and Every Day Use

Customer Service

Shipping & Delivery
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. 
Do you ship to my country?
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
When will my order be shipped and what are the shipping costs?
Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Privacy & Security
  • We collect information from you when you register on the site or place an order.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. 
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. The term "outside parties" does not include WaterFiltrationKits.com.. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when compelled to do so by law, to enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Returns & Replacements
The Manufacturer warrants Berkey Products to be free from defects in materials and workmanship for a period of 6 months from date of purchase. Black Berkey® purification elements have a two-year prorated warranty calculated in six months intervals. The Manufacturer. will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. The Manufacturer. shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. No warranty will apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturers judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred. Repair or replacement of parts will be made upon delivery to manufacturer’s plant or authorized service dealer at customer’s expense. The laws of the State of Texas, USA, will govern any disputes regarding this warranty or claim made. This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by the Manufacturer. The Manufacturer does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Ordering
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
Payment, Pricing & Promotions
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Prices on the website are current.
Viewing Orders
Click the "My Account / Order Status" link at the top right hand side of our site to view all your orders.
Updating Account Information
Click the "My Account / Account Information" link at the top right hand side of our site to update your account information.
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